Software Development :-
Software Engineering, from concept to implementation is the framework of well-known procedure models.In close co-operation with our client, we do not throw concepts "over the wall" but maintain on-going support for them throughout.


Business Process Outsourcing :-
The significance of a BPO is linked to shareholder's values. Sophisticated customers understand the link between business performance and share holder value.
BPO optimizes business performance and drives value creation.
With a rapid increase of ROI, you can easily witness what BPO can offer you.


Contact Management :-

Inbound Services:
· Help Desk: 24 Hours /Day, 365 Days /Year
· Technical Support
· Requests For Maintenance Support
· Inbound Telemarketing / Up-Selling & Cross-Selling
· Requests for Samples
· Order Taking: Customers call a toll free number to place orders from catalogs, brochures, TV, radio or print ads.
· Order Status: Customers can check on the status of their order at any time
· Dealer Location: Callers are given information on the store or dealer nearest to them
· Lead Qualification: Customers who call for a brochure, prospectus, quote or general information are surveyed to gather demographic or buyer data
· Seminar Recruitment: Clients calling to reserve seats at a seminar or special event are provided with confirmed seating and event information
· Ticketing Sales
· Subscriptions
· Fundraising
· Rebate Processing
· Insurance Claims Processing
· Product Recall Management
· Appointment Setting
· Customized Interactive Voice Services
· Overflow, Off-Hour And Weekend Call Handling
· Fax on Demand: An access channel for those customers who need documented answers or written confirmation.


Outbound Services:
Our tele-professionals help you to turn prospect into customers, and then customers into advocates. We focus on building a relationship that lasts by using a personalized approach that adds the value required to maintain client base. Our outbound capabilities include:
·Telemarketing and Sales: We use predictive dialing to connect to customers. Our tele-sales techniques also include:
· Reactivation: Approaching your 'expired' customers with the right offer
· Targeting: key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls
· New Movers: Tapping people who have just moved residence, for example, and asking them to pre-register for your service or organization
· Renewals: for publishing and finance, telemarketing is by far the most efficient way to secure repeat buyers
· Aftermarket Sales: Contacting new customers and securing additional sales, even when your other products are seemingly unrelated.
· Up-Selling & Cross-Selling
· Sales Lead Generation
· Market Research & Surveys
· Database Cleaning and Updating
· Internet Response follow-up
· Collection of Past Dues
· Third Party Verification
· Record Verification
· Fraud Detection /Prevention calls
· Damage Control and Disaster Recovery services
· Welcome Calls
· Thank-you /Other client initiated Information calls
· Continuity Sales calls
· Affinity Programs
· Partnership Programs
· Loyalty Programs


E-Services:
At C-3 we offer a host of services in managing various aspects of a business' e-mail. Our internet-enabled contact center allows us to handle incoming e-mail from various sources. We can provide response time as quick as 5 minutes depending on the inquiry requested by the customer.